FAQs

We request a 24-hour notice of any appointment cancellation or rescheduling.

For appointments canceled within 24 hours of the appointment time, we reserve the right to charge 100% of the service total.

In the event of a no-show, we reserve the right to charge 100% of the service total.

We allow for a 15-minute “grace period” for late arrivals. After 15 minutes, the appointment may be canceled, and the customer will be charged a 100% fee. Please advise asap if you are running late.

The client will be charged the difference for downgrading services without 24-hour notice.

This includes circumstances where client lateness is the cause of the downgrade.

Should damage to your manicure occur, the salon must be contacted within 7 days of your initial service to receive a complimentary nail fix. This excludes any nail breaks that require an extension, in which the client is responsible for payment in full. Any damage reported after 7 days will be repaired at cost.